Pax Custom Packaging Privacy Policy
Pax Custom Packaging Privacy Policy explains how we handle personal information when you use our website or contact us. We collect only what is needed, and we keep your details private.
Our business also runs Custom Mailer Boxes UK and Custom Mailer Box. The same approach to privacy applies across those projects.
1 What we collect
When you ask for a custom packaging quote, we collect your name and contact details. We also collect your company name if you provide it.
To plan production properly, we collect your packaging project details. This can include box style, size, materials, quantity, and print requirements.
If you upload artwork files, we receive and store those files. For security, our servers also log limited technical data such as IP address and visit time.
We may store and process information at Office 823, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom as part of our day to day operations.
2 How we use your information
Your details help us reply to you and prepare accurate specifications. They also help us discuss artwork, sampling, and delivery.
We do not take online card payments on the website. After order approval, invoices are paid by secure card link or bank transfer.
We may share only the minimum required details with trusted couriers and payment providers to complete an order.
We use information to confirm orders, send invoices, and arrange delivery. However, we never sell or rent personal data.
3 Keeping your information safe
We protect information with secure connections and sensible access controls. Only trusted staff can view customer details.
Quote form details are handled by a small internal team. Because we work with artwork files, we restrict access to those files as well.
Systems are monitored and updated regularly. However, no website can be completely risk free.
4 Cookies and analytics
Cookies help the website work properly and improve your experience. They can support forms and remember basic preferences.
We use analytics to understand which pages are useful. As a result, we can improve navigation and performance.
Cookies do not store payment details. You can disable cookies in your browser, although some functions may be less smooth.
5 Why we use your information
We utilise your information to conduct our business legally and properly, such as making custom packaging and processing orders. We handle personal information in accordance with the UK GDPR and the Data Protection Act 2018.
6 Your rights
You can ask for a copy of the personal information we have. You can also contact us to fix wrong information.
You can ask us to erase your data in particular instances. But we might have to maintain some records for legal reasons.
Marketing is optional and you can opt out at any time. Therefore, we will stop sending messages once you ask.
7 Retention period
We keep information only as long as necessary for enquiries, quotes, and orders. After that, we delete or anonymise it securely.
Invoice records may be kept longer for accounting. However, we keep only what is needed.
8 Business changes
If the business is sold or restructured, relevant information may transfer. Even then, it will remain protected under this policy.
Any new owner must keep the same standards. Therefore, data is not used for unrelated purposes.
9 Mobile and SMS data
We do not share mobile numbers with third parties for marketing. If you receive texts, they relate to quotes or orders.
SMS consent is used only for service updates. Also, you can ask us to stop at any time.
10 Policy updates
Last Updated 17 February 2026
11 Contact us
Office 823, 85 Dunstall Hill, Wolverhampton, WV6 0SR, United Kingdom
This policy also covers enquiries through Custom Mailer Boxes UK and Custom Mailer Box.
